How to detect scam call from fake Bank services?

On Thursday, August 22, 2019, 03:27:52 PM EDT, Ally Bank [email protected] wrote:
ALLY(R) DO IT RIGHT(R) 1-877-247-2559
don’t answer when scammers come calling.
…. we’ve become aware of a widespread scam targeting bank customers nationwide, including ours. Please use caution when discussing your bank accounts over the phone as you could be chatting with a scammer, disguised as an Ally Bank employee. Keep in mind, while we do make follow-up calls occasionally, we don’t call our customers out of the blue.
Here are 4 ways you can outwit the scammer.
Verify only your name and secret question.
When Ally calls you, we’ll only ask to verify your name and secret question. Do not provide any additional account details.
Ask questions.
Asking questions like “When’s the last time I called you?” may prompt the fraudster to hang up.
Deny requests for a one-time passcode.
We’ll never call you and ask if we can text you a one-time passcode to verify your account. These scammers will.
Call us directly if something feels suspicious.
Our Ally Bank Customer Care representatives welcome callbacks. You can reach us 24/7 at 1-877-247-2559.
For more tips on how to protect yourself from fraud and what we do to keep you safe, visit our Security Center at Think you’ve been scammed? Call us immediately at 1-877-247-2559. We’re here to help 24/7.
Online and Mobile Security Guarantee
We guarantee that you won’t be liable for any unauthorized online or mobile banking transaction as long as you report the unauthorized transaction within 60 days from when your statement is made available.
You’re receiving this account servicing email as a valued Ally Bank customer.
Please do not reply to this email.
Concerned you’ve received a suspicious email that appears to be from Ally Bank? Call us at 1-877-247-2559 and we’ll investigate.
Ally Bank Customer Care Department, P.O. Box 951, Horsham, PA 19044
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