Yesterday I received a Rakuten email advertising the Amazon Fire Phone for $105 after Savings Coupons (instant) but the price didn’t come out to be as advertised.
Basically I clicked on the advertisement on the email which took me to the Fire Phone and it said $134 minus instant saving of $14, that come out to be $120 not $105. I thought I might clicked on the wrong link, or didn’t follow direction thoroughly, so I tried again and again with careful direction and even with different browser, still no go.
I ended up contacting Rakuten, but they made it harder to get a hold of anyone through the web, help chat is not available, and phone is available but waiting time. I managed to send them a message and got a confirmation email below. As of now no respond from Rakuten.
Rakuten responded, I don’t know what you talking about LOL
Thank you for contacting Rakuten.com!
This is an automatic confirmation to inform you that we have received your email as contact number 1066427. We will respond to you as quickly as possible.
In the meantime, many issues may be resolved through our robust self-help content. We invite you to visit it at:
www.rakuten.com/help
At Rakuten.com, we value every customer and are passionate about providing a great experience. We realize you have many choices for online shopping and thank you for your business!
Sincerely,
Rakuten.com Customer Support