citibank just sent an email about avoiding scam “How you can help protect your account from scams”

Protect yourself folks, never click on any link or respond on any stranger sms text messages on your phone, most likely it’s phishing email and sms text messages.

On Wednesday, December 11, 2019, 10:49:33 PM EST, Citi Cards <[email protected]> wrote:Your security is important to us.

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Cardmember since: 2005 | Account ending in: 699

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We want to help you identify and avoid scams
Hi, . At Citi, the security of your account is very important to us, and we want to help you keep it protected. We recently discovered a text message scam and wanted to make sure you are armed with everything you need to know to avoid falling victim to it. This scam involves sending text messages alerting you that your account has been restricted and that you’ll need to call a phone number to regain full account access. Once you call the provided number, the scammer will attempt to obtain sensitive information, such as your:

• Date of birth• Social Security Number• Mother’s maiden name• Card account number

• Card expiration date• 3-Digit security code

If you receive a suspicious communication that appears to be from Citi trying to persuade you to provide the type of personal information listed above, please call the number on the back of your Citi Card to verify if it is legitimate.

Awareness and education are your best defenses against scams

Always proceed with caution and confirm requests are legitimate before responding to someone asking for personal information, money, or gift cards to resolve an urgent, yet fictitious scenario — such as a block on your account or the threat of an arrest. Please note, it is common for scammers to pose as a person you can trust, such as a family member, government official, someone you do business with, or a charity.

Please visit to learn more about ways to protect your account.

Do you think that you’ve fallen victim to a scam?

If you think you may have been a victim of a scam or that your personal information has been compromised, you can place a fraud alert with your credit bureau by contacting one of the major credit reporting agencies (Experian: 1-888-397-3742; TransUnion: 1-800-916-8800; Equifax: 1-800-685-1111).

You can also visit to sign up for scam alerts, get information on the latest scams, and learn how to prevent yourself from becoming a victim.

Other account protection

Citi continuously monitors your Citi Credit Card and/or Debit Card/ATM account(s) and provides you with helpful tools to protect yourself:

• Fraud Early Warning – Make sure we have your most up-to-date contact information at, including your mobile number. If we detect anything unusual, we’ll contact you.

• Custom Citi Alerts – Sign up for account alerts at that you can choose to receive via email, text, or push notification. This will help you closely monitor your account activity.

• Citi Mobile® App – With the app, you have instant access to review account activity for anything suspicious, and you can even instantly lock your card if needed. Plus, depending on your device, you can use fingerprint identification or facial recognition to securely log into your account.

We will also continue to inform you of any widespread scams that may occur in the future.

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Should you want to contact us in writing concerning this email, please direct your correspondence to:
Citibank, N.A.
Customer Service, P. O. Box 6500 Sioux Falls, SD 57117

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