Key bank “Important alert regarding Telephone Scams” Scammers are using fake caller ID information to trick individuals into thinking that their bank is calling them

On Tuesday, May 7, 2019, 10:19:35 AM EDT, KeyBank [email protected] wrote:
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Your relationship with us is our top priority, and we want to alert you about a telephone scam affecting clients of many U.S. banks, including KeyBank. Scammers are using fake caller ID information to trick individuals into thinking that their bank is calling them. They are trying to gain access to your personal data and finances through Online Banking.
What to know:
Callers/scammers may claim to be from KeyBank with some type of alert regarding suspicious account activity that they need to confirm with you. Often they have even manufactured a fraudulent “pending charge” to make it seem legitimate.
During the call, the individual will eventually ask you to provide a numeric security code that was sent to your phone, and/or ask you to answer your online banking security questions.
While KeyBank does make outbound service calls to our clients, when we call, we will never ask you to provide or verify:
• Your full social security number
• A numeric security code for a one-time password
• Your username
• Your password
• Your full account number
• Answers to security questions over the phone
Scammers use this information to reset your credentials and take over your account. KeyBank sends emails regarding any account level changes to your account, such as username and password changes. If you receive an email from KeyBank regarding these types of changes that you did not initiate, please call us.
What to do:
If you receive a phone call requesting any of the information above, hang up and call us immediately at 1‑800‑KEY2YOU® (1‑800‑539‑2968). For clients using a TDD/TTY device, please call 1‑800‑539‑8336.
At KeyBank, we work to keep your accounts safe and secure, whether you’re accessing them online, through an ATM, mobile device or in one of our branches. For more information, visit our alert page on this recent issue at or for information on the latest cybersecurity issues you may encounter.
The KeyBank Fraud Department
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This material is presented for informational purposes only and should not be construed as individual tax or financial advice. KeyBank does not provide legal advice. is a federally registered service mark of KeyCorp.
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