QuickenLoans AKA Rocketmortgage changes method of receiving statements and dates e-statement vs. mailing

On Thursday, April 11, 2019, 3:54:55 PM EDT, Quicken Loans [email protected] wrote:
Quicken Loans
See the update to the billing statement cycle | View Images
Update to the Billing Statement Cycle
Hi Thong,
In November of 2018, we changed our billing statement cycle thinking it would be more beneficial for our clients to receive one statement around the same time each month.
However, we heard your feedback and found that clients want to receive their next monthly statement after their previous monthly payment is made. We apologize for any inconvenience during this time, and this is why we’re making another change – hopefully one you like!
Starting next month, statements will be mailed by the 20th of the month in order to reflect any payments made prior to the end of the grace period, which is the 16th of the month.
Remember, you can sign in to Rocket Mortgage® anytime to see your up-to-date payment history.
Want to learn more about your billing statement? Read more here.
Read More
Questions? Contact Us. Monday - Friday
8:30 a.m. – 9:00 p.m. ET
9:00 a.m. – 4:00 p.m. ET
Chat with us online. Chat with Apple Messages. RocketMortgage.com [email protected]
Quicken Loans, 1050 Woodward Avenue, Detroit, MI 48226-1906 quik.100950374